Camp H M Smith, HI General Dynamics Information Technology
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Req ID: RQ197970
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: Video Teleconferencing
Skills:
Networking,Technical Support,Troubleshooting
Certifications:
Security+, CE – CompTIA – Security + CE
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
VTC Technician
GDIT is looking for a VTC Technician who holds TS/SCI for a full time position, located in Hawaii.
GDIT will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Position description
This position will be responsible for engineering, installing, fixing, and programing a wide variety of video display equipment to include video feed devices, channel and layout controls, cameras, microphones, audio and video display components, playback, recording, and duplication devices. Provide standard operating procedures describing how to access and use video display systems.
Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.
Essential job functions
Promotes a positive and respectful workplace
Handles customer escalations and works as a liaison with government/client officials
Provides polite and customer friendly service support to client and team
Possesses current working knowledge of AV components, equipment, and configuration software.
The right candidate will be familiar with equipment from the following manufacturers (among others):
AMX
Biamp
Cisco
ClearOne
Crestron
Extron
Polycom
The right candidate should be familiar with software platforms/tools/concepts (among others):
Red/Black separation
Customer service skills
Fiber optic, Cat cable, and AV specific field terminations
Audio / DSP configuration
Control System Programming
Microsoft Office
Microsoft Visio
AV Systems design
AV Systems troubleshooting
Gain structure
User Experience (UX) design
Graphic design
Serial & IP communications and protocols
Qualifications
AA or equivalent + 5 yrs related experience
Active TS/SCI clearance with CI poly or able to obtain CI poly
Supervisor or lead experience is desired
Two certifications are required for the program:
Security+ CE or another 8570 Cert
PWS 9.1 cert
Up to 25% Travel may be requested
The likely hourly rate for this position is between $32.84 – $44.42. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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Job Hiring / Camp H M Smith, HI / VTC Technician with TS/SCI w/ POLY >> APPLY/LEARN MORE >> https://de.jobsyn.org/a59999665eff4073ab94b4407d522c718003 >> #job #jobs #hiring #BGJobs
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