ARLINGTON, VA SAIC

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Description

A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Service Desk Operations Deputy to lead Tier 0/1 Service Desk operations for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands.

The Ideal candidate will be adept at managing customer relationships, driving operational excellence, and fostering continuous improvement across all service areas.

Core Responsibilities:?

Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations, and servers.

Coordinates, directs, and performs complex software installations and upgrades to operating systems and layered software packages.

Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.

Continually monitors and tunes multiple systems to achieve optimum performance levels.

Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.

Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations.

Plans and implements the modernization of servers.

Develops, implements, and promotes standard operating procedures and schedules.

Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Develops and implements new standards, policies, and procedures.

Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented.

This is not intended to be a detailed nor comprehensive description of any individual employee’s job content. Managers set the specific duties and responsibilities for each employee.

Qualifications

Required Qualifications :

· Bachelor’s and fourteen (14) years or more experience; Master’s and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.

· CompTIA Security· Excellent communication and customer service skills.

· U.S. Citizenship and an active secret clearance with the ability to obtain a TS/SCI.

Preferred Qualifications:

· PMP Certification.

· CCSP Certification.

· ITIL Certification

· HDI-CSR Certification.

· ScrumMaster Certification.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

REQNUMBER: 2415590

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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SAIC

Job Hiring / ARLINGTON, VA / Service Desk Operations Deputy / SAIC >> APPLY/LEARN MORE >> https://de.jobsyn.org/6f109fce7b7a44a59cc09dfa3c78d7e78003 >> #job #jobs #hiring #BGJobs   

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US Work-eligible

ARLINGTON, VA