AUSTIN, TX Oracle
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Job Description
As a member of our organization, you will deliver post-sales support and solutions to our support engineers. This involves assisting support engineers with post-sales technical questions and issues. Additionally, you will be responsible for deploying updates, developing & maintaining internal and external tools related to the product, and contributing to the ongoing improvement and streamlining of processes.
Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
Career Level – IC3
Responsibilities
Work in the Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Partner with development teams to define and implement improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as an escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Use a deep understanding of service topology and its dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
NOTE : US Citizenship is required for this position
The specific responsibilities for this position are:
Provide assistance to Support Engineers
Create and deploy service updates to the Oracle cloud
Author, maintain, and improve tools used to make both customer and internal processes more efficient
Drive and implement automation in accordance with Oracle Cloud Infrastructure (OCI) best practices
Write and maintain related internal & external documentation
Essential functions (What you will do)
Handle incoming tickets/alerts as per on-call roster and per Service Level Agreements (SLA).
Stay current in Oracle Cloud Infrastructure technologies
Deploy service updates as per the deployment schedule or customer need
Maintain and improve internal and customer-facing tools using software development best practices and tools
Plan and coordinate the deployment of a release across multiple phases and realms, ensuring that individual tasks are assigned and completed
Provide and document exceptional customer service and technical assistance to Oracle Support Engineers.
Apply troubleshooting techniques to provide unique solutions to our customers’ needs.
Comprehend complex customer heterogeneous environments.
Resolve issues accurately to help the team meet expected metrics and Service Level Agreements (SLA).
Assess and prioritize workload, escalate tickets as needed through proper channels to resolve issues in a timely manner.
Maintain the highest level of confidentiality and security regarding our customers’ accounts, assigned company equipment, and company systems.
Develop knowledge articles, customer-facing or internal documentation as needed.
Interface with Oracle’s Product Engineering teams as needed.
Collaborate, communicate, and participate as a team player in a global environment.
Facilitate excellent customer interactions and display excellent organizational skills.
Required Skills and Experience
Understanding of cloud services, platforms, technology, migration processes and tools.
Knowledge of compute, storage, network, database, analytics on a cloud platform.
Familiarity with OCI tool stack (DevOps Portal, Ocean, Shepherd, Jira-SD, seeks, MFO/VIBE/HERD/TORB, DevOps Pipelines, etc)
Working knowledge of Linux, MacOS and/or Windows operating systems.
Proficient in Python, Unix shell scripting, and/or Windows PowerShell
Good working knowledge of source code management concepts and tools, especially git and git managers (bitbucket, GitHub, etc)
Analyzing, proposing, and implementing improvements to software and processes via automation.
Ability to read and understand python, HTML and JavaScript.
Good understanding of Java errors especially exception stacks.
Understanding and ability to describe network concepts such as TCP/IP, IPsec, SSL, VPN, Load Balancing, DNS, routing protocols, SSH.
Basic understanding of network monitoring / troubleshooting tools and authentication methods (2FA,RSA).
Excellent verbal and written English language communication skills.
Must be self-motivated and capable of thriving in a self-driven work environment.
Flexibility to work alternative shifts and occasional on-call or overtime during weekdays, weekends and public holidays per the on-call roster.
Desired Skills (preferred)
Experience with VirtualBox and Virtual Desktop Infrastructure (VDI) Technology.
DevOps skills such as Ansible, Kubernetes and terraform.
Experience creating and using web-based services with RESTful APIs.
Make, Docker, RPM, InstallShield, or other software build/release tools
Familiarity with OCI APIs, custom images, OCI Marketplace, etc.
Oracle Secure Global Desktop (SGD)
Software build and release best practices
US Top Secret clearance with ability to obtain SCI desired but not required
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Job Hiring / AUSTIN, TX / Senior Site Reliability Engineer / Oracle >> APPLY/LEARN MORE >> https://de.jobsyn.org/392aee268beb4407a92d9162e86d6cf78003 >> #job #jobs #hiring #BGJobs
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US Work-eligible
AUSTIN, TX
