Minneapolis, MN  YMCA of the North

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Job Description

The salary range for this position is starting at $19.50 – $20.50. We take into consideration an individual’s background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

Job Summary:

The Product Build Specialist is responsible for product and program configuration, research, and testing in the system in preparation for delivery to the end user. The incumbent provides program support and serves as primary resource to determine product set up preferences and changes. The incumbent maintains knowledge of YMCA programs and supports program goals through system and product/program setup.

Essential Functions:

Responsible for product configuration, research, testing and serve as primary resource to determine product set up preferences and troubleshooting as necessary

Be a part of independent innovation projects for program registration to include providing ideas and feedback, helping to organize, and ensure end-to-end completion

Create and maintain various forms, master lists, and templates for product/program information, requests, preferences and changes

Create and develop audit reports, analyze audit processes and complete workflow audits as needed

Coordinate the upload process with Product Build teammates and, if necessary, Digital team members

Create and utilize alternative software options, complete testing and training in the absence of software capabilities

Define and communicate Session Schedule i.e.: Aquatics/Youth Teen Family/Group Training, Certifications, and Youth Sports, Adventure/Camp, and Child Care

Provide troubleshooting to guarantee success of newly acquired tools such as package product enhancement

Process software report requests i.e.: formatting, conferencing changes, and annual updates

Build and enter products available at the YMCA including point of sale programs, classes, and purchases into Y software

Enter all program change and/or cancel forms, and any additional information into the registration system as needed

Supply information to members and program participants over the phone and via e-mail regarding the branch, department, or program as needed

Maintain assigned SOPs for the Customer Service Center as directed

Provide premier customer service via phone, IM, and e-mail to our team members, and to members and participants as needed

Data entry of registrations as needed

Research and cash receipt as needed

Relationships:

This position reports to the Director of Service & Communications who reports to the Senior Director Data Strategy & ECommerce. The incumbent interacts regularly with Y team members, and when necessary, customers, participants, and members of the general public. The incumbent has no budgetary or supervisory responsibilities.

Qualifications:

Required:

Minimum of two (2) years of customer service experience

Proficient data processing skills

Proficient in Access software

Knowledge and skills in Microsoft Office, Word, Excel, and Outlook

Ability to work independently and multi-task

Ability to process a large volume of work

Must be organized and have strong attention to detail

Ability to communicate with a diverse clientele and team members

Excellent written and interpersonal communication skills

Ability to make decisions, set priorities, and work as a team

Ability to work effectively in a fast paced, deadline driven environment

Preferred:

Bilingual (Spanish, Russian, Somali and Hmong)

Experience with web site administration

Experience with the Salesforce platform

Work Conditions:

Must be able to work on a computer for extended periods of time

Must be able to travel locally for frequent meetings

While performing the duties of this job, the employee is regularly required to talk or hear

Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from Director of Service & Communications, the Senior Product & Innovation Specialist, or their representatives, in completing projects or performing duties deemed necessary for the branch or Association success.

Diversity, Equity and Inclusion Pledge

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association’s mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.

Requirements

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Job Hiring / Minneapolis, MN / Product Build Specialist >> APPLY/LEARN MORE >> https://de.jobsyn.org/d66ab1fc265c407d80eb35e015eab4e38003 >> #job #jobs #hiring #BGJobs   

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