Primary Responsibilities

• Support the implementation of Knowledge Management in the directorates across all domains – people, processes, and tools.

• Provide the ability to translate operational requirements into logical and integrated technical solutions; advise the staff members on holistic methodologies to accomplish their tasks and missions given their respective problem sets.

• Provide the ability to design, document and orchestrate doctrinally sound processes to support operational mission requirements.

• Provide moderate technical expertise, oversight and control in communications, time management, quality assurance, quality control and management, process development and risk management.

• Support the government lead in establishing a Change Request schedule; ensuring priorities are assigned that meet overall improvement across the knowledge management environment.

• Implement change management and track policy and procedures and update them as needed to address change requests and application defects from receipt through review, analysis, development, and installation.

• Develop and implement Program and Project Management Plans that identify the management strategies to be followed and goals to be achieved. These plans shall be revised and updated as necessary to remain current and effective based on the commands changing priorities and environments.

• Sustain and maintain the JFHQ-DODIN knowledge management environments, and implement enhancements as prioritized through the Knowledge Management Working Group (KMWG) under governmental lead as mutually approved by the Government Chair and the working group members.

• The prioritized enhancements are expected to come from among the Command efforts:

  • Provide support to adhoc requests that are time sensitive and mission critical to the directorate

  • Facilitate, support, and capture minutes for battle rhythm events as required. Currently these are the Knowledge Management Working Group and KM Board

• Provide support to Freedom of Information Act (FOIA) requests from higher headquarters or through the task management system. This entails:

  • Searching all Command online pages for requested FOIA information.

  • Working with the Government lead on the release of the requested documents.

• Provide support to Records Management efforts to include Development of “meta data tagging” efforts and developing structure.

  • Coordinate with the Command Records Officer (CRO) or other RLs on any Records Management related taskers, meetings, boards and/or working groups.

  • Provide oversight and facilitation of the Records Management Program for their respective organization.

Basic Qualifications

• Bachelor's degree in a related discipline with 8+ years of of prior relevant experience or master’s degree with 6 – 10 years of prior relevant experience.

• Currently possess an active DoD TS/SCI clearance and eligible for C/I Polygraph.

• Experience at Joint Command and/or Operations Center.

• Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook)

• Knowledge of policy development and maintenance

• Strong communication and interpersonal skills, with the ability to speak clearly and effectively with customers and technical personnel in high-stress situations

• Understanding of key network monitoring protocols

• Proficient in Microsoft Office 365 Suite

Preferred Qualifications

• Experience with DISA and DoD Networks.

• Demonstrated experience briefing Senior Executive Service (SES) and General Officer/Flag Officer (GO/FO) leadership.