MANHATTAN, KS Kansas State University
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This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13145722
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r IT Analyst for Business Systems
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rKansas State University
r
r About This Role:
The IT Analyst will provide administration and end user support for our
Business Systems SaaS solutions to support our CRM and ITSM systems. In
this highly collaborative environment, this unit thrives on providing
creative, innovative, and timely solutions for our campus Business
Systems users. Kansas State University has a cloud first strategy for
all new applications and data structures while working to move
on-premise systems to the cloud where feasible.
Our team culture empowers you to take ownership of your work and its
outcome. This is an opportunity for self-motivated individuals to work
with a highly innovative team. We are looking for candidates who can
work collaboratively to resolve problems and have a high tolerance for
complexity and ambiguity. Different skill sets may be emphasized as
dictated by current priorities requiring the incumbent to be adaptable.
You must have a good understanding of SaaS related tools and
technologies. While this is a hands-on technical role, you will be
expected to take charge of problems, and take the initiative to design
and deliver solutions. We expect the team to have a strong desire to
learn, research and apply modern technologies and methods as needed. We
are looking for candidates who enjoy mentoring teammates and developing
those around them.
Job Responsibilities:
Lead and participate in system configuration, system enhancements,
upgrades, and maintenance.
Monitor, plan, and perform system upgrades for business systems
assigned. This includes quality assurance, troubleshooting,
communicating, reviewing issues, recommending system modifications.
Maintain product expertise across the business systems application
portfolio.
Mentor and assist support staff to ensure accurate and timely
diagnosis/resolution of application issues.
Collaborate with key stakeholders and/or business analysts to
iterate and improve existing or new processes and functions.
Collaborate with business analysts to provide system design options
to meet business requirements.
Assists IT teams in the development of project plans to ensure
projects are delivered on time and tasks are aligned for proper
application delivery.
Ensures security standards are strictly followed and applied when
configuring application-level settings.
Serve as lead technical liaison for multiple business units in
supporting functional staff.
Collaborate with vendors to fully understand product roadmaps and
assess how feature additions or modifications may impact assigned
business units.
Partner with teams across the Division of IT to solve technology
problems using SaaS systems and help scale existing applications.
Contribute to a highly collaborative environment with functional
offices, application developers, data integrations and operations,
and business intelligence.
Proactively recommend new features and improvements to optimize and
grow the use of the platform.
Provide backup support and assistance to other team members.
Meet performance standards in accordance with service level
agreements set by the information technology executive leadership
team.
Assist in developing bid specifications and evaluations for
cloud-based applications.
Develop and present proposals based on business system
recommendations.
Document and communicate system changes, issues, and investigations.
Create and maintain documentation and knowledge base articles.
Keep current with technology trends through self-directed
professional development, networking with colleagues, and completing
training as required or recommended by IT leadership.
Explores modern technologies, tools, and techniques and works with
the team and with leadership to continue to evolve our technology
stack.
Participate in the planning and implementation of guidelines and
procedures for application administration and configuration changes
that are consistent with the Division of IT goals, industry best
practices, and regulatory requirements.
Assist with the identification, evaluation, and selection of various
technology applications to support the university.
Worksite option:
This position is eligible for hybrid and/or remote worksite.
Work may be performed on employer premises, designated assignment
location and/or performed fully in a remote capacity. An employee who is
working remotely must reside within the United States in order to comply
with all federal and state laws, filings, or tax requirements.
What You’ll Need to Succeed:
Minimum Qualifications:
Requires a bachelor’s degree and five years of relevant experience
Preferred Qualifications:
Five years of relevant experience, including some combination of the
following:
Experience with CRM or ITSM systems
Experience as
S:SKINTIAGP2
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Kansas State University
Job Hiring / MANHATTAN, KS / IT Analyst for Business Systems / Kansas State University >> APPLY/LEARN MORE >> https://de.jobsyn.org/05deef33c6694f21b58baf64a810ad828003 >> #job #jobs #hiring #BGJobs
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US Work-eligible
MANHATTAN, KS
