SCOTT AIR FORCE BASE, IL CACI International
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Helpdesk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
The Opportunity:
Are you ready to revolutionize financial auditability and transportation logistics? We’re seeking top-notch Helpdesk Specialists to join our team in implementing a cutting-edge software system that will transform how businesses manage their finances and supply chains. From program management and cybersecurity to systems engineering and process optimization, we have exciting opportunities across multiple disciplines.
If you’re passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to make a significant impact. Join us in building the future of financial and logistical management – your expertise could be the key to our success!
*Positions are contingent upon contract award.
Responsibilities:
Intermediate Level:
Manages daily activities related to the configuration and operation of systems, including mainframe, mini, or client/server-based systems.
Contributes to optimizing system operation and resource utilization.
Performs system capacity analysis and planning to ensure optimal performance.
Provides assistance to users in accessing and using business systems effectively.
Troubleshoots and resolves complex technical issues in a timely manner.
Documents solutions and maintain knowledge bases for common issues.
Collaborates with other IT teams to ensure seamless system integration and support.
Participates in the implementation of new technologies and system upgrades
Senior Level:
Oversees daily activities related to the configuration and operation of systems, including mainframe, mini, and client/server-based systems.
Leads efforts to optimize system operation and resource utilization across the organization.
Performs system capacity analysis and planning to ensure infrastructure meets current and future needs.
Provides expert-level assistance to users in accessing and using business systems.
Manages and mentor junior helpdesk staff, fostering a culture of continuous improvement.
Develops and implement IT support policies, procedures, and best practices
Collaborates with other IT teams to resolve complex technical issues and implement new technologies.
Conducts regular system audits and recommend upgrades or changes to improve performance and security.
Subject Matter Expert/SME Level:
Leads and oversees daily activities related to the configuration and operation of diverse systems, including mainframe, mini, and client/server-based systems.
Develops and implements strategies for optimizing system operation and resource utilization across the organization.
Conducts advanced system capacity analysis and planning to ensure optimal performance and scalability of IT infrastructure.
Provides expert-level assistance to users in accessing and using complex business systems. Design and implement innovative support processes and methodologies to enhance user experience and system efficiency.
Leads the development and implementation of best practices and standards for IT support operations.
Mentors and develop the skills of junior and mid-level helpdesk specialists, fostering a culture of continuous learning and innovation.
Collaborates with executive leadership to align IT support strategies with overall business objectives.
Qualifications:
Required:
Intermediate:
Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent combination of education and experience may be considered in lieu of degree)
3-8 years of experience in IT helpdesk or technical support roles.
US Citizen with Secret security clearance, or ability to obtain/maintain Secret clearance upon hire
Strong knowledge of various operating systems (Windows, macOS, Linux).
Proficiency in troubleshooting hardware and software issues.
Experience with ticketing systems and IT service management tools.
Excellent problem-solving and analytical skills.
Strong communication and customer service abilities
Senior:
Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent combination of education and experience may be considered in lieu of degree)
8-11 years of experience in IT support or helpdesk roles.
US Citizen with Secret security clearance, or ability to obtain/maintain Secret clearance upon hire
Extensive knowledge of various operating systems (Windows, macOS, Linux).
Strong understanding of network protocols and troubleshooting.
Experience with ticketing systems and IT service management (ITSM) processes.
Excellent problem-solving and analytical skills. Superior communication and customer service abilities
?Subject Matter Expert/SME:
Master’s degree in Information Technology, Computer Science, or a related field (equivalent combination of education and experience may be considered in lieu of degree)
12+ years of progressive experience in IT helpdesk and support roles, with a proven track record of leadership in enterprise-scale environments
US Citizen with Secret security clearance, or ability to obtain/maintain Secret clearance upon hire
Recognized thought leader in IT support with contributions to industry practices or academic research.
Expert-level knowledge of mainframe, mini, and client/server-based systems.
Comprehensive understanding of system capacity analysis and planning.
Extensive experience in optimizing system operations and resource utilization.
Proven ability to lead and mentor high-performance IT support teams.
Outstanding communication skills, capable of influencing C-level executives and technical teams alike
Desired:
Intermediate:
ITIL certification or knowledge of ITIL practices
Experience with remote desktop support tools
Familiarity with network troubleshooting
Knowledge of virtualization technologies
Understanding of cybersecurity best practices
Experience with cloud-based services and applications
Ability to create and deliver technical training to end-users
Senior:
ITIL certification
Experience with cloud-based services and virtualization technologies
Knowledge of cybersecurity best practices and incident response
Familiarity with scripting languages for automation (e.g., PowerShell, Python)
Experience with remote support tools and technologies
Understanding of IT asset management principles
Ability to manage multiple priorities in a fast-paced environment
?Subject Matter Expert/SME:
Advanced IT certifications (e.g., ITIL Expert, ITSM Expert)
Experience with AI and machine learning applications in IT support
Knowledge of emerging technologies and their impact on helpdesk operations
Expertise in implementing and managing ITSM tools and processes
Strong background in IT service continuity and disaster recovery planning
Experience with cloud-based support systems and remote management tools
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
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Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$56,000-$117,500
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
S:CACI-GPSMALLA
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CACI International
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