Help Desk Specialist II / WASHINGTON, DC

WASHINGTON, DC Global Resource Solutions

LEARN MORE / APPLY

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Help Desk Specialist II.

Job Description:

Summary: The Help Desk Specialist II provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Essential Duties & Responsibilities:

Software installation and support of commercial software and related upgrades.

Update solutions database with applicable resolutions.

Problem solving, hardware/software installation and configuration based on computing standards and client support for all network and desktop

Monitors and enforces all IT policies and procedures.

Assist with setting up new users in IDAM and multiple level security LDAP procedures.

Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.

Maintains, upgrades and repairs PC/laptops and Window desktop applications for all systems.

Requirement:

Minimum of five (5) years of experience in Information technology or a related field.

Bachelor’s Degree in Computer Science, Information Technology or equivalent experience.

Must meet position and certification requirements outlined in DoD Directives 8570.01-Mfor Information Assurance Technician Level 2 within 6 months of the date of hire.

Security Requirements:

Current Top Secret Clearance with SCI Eligibility

Eligibility for access to Special Access Programs

Willingness to submit to a Counterintelligence Polygraph

Skills:

Must be familiar with security policy/manuals and the appropriate DCIDs/JAFANs and other guiding policy documents

Must have the ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners

Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)

Possess a high degree of originality, creativity, initiative requiring minimal supervision

Willingness to travel within the organizational geographic Area of Responsibility (AOR) (note – could be extensive, and will include both air and ground transportation)

Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

An exciting and rewarding career awaits you with Global Resource Solutions, Inc. (GRS). GRS is a management consulting company to government and business that offers great career opportunities and a comprehensive slate of employee benefits to our employees including medical, dental, vision, short/long term disability, life insurance and a retirement plan. GRS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. for more information please see the flyer: https://e-verify.uscis.gov/web/media/resourcescontents/e-verify participation poster_ES.pdf

S:SKCIN SKINTMISC

LEARN MORE / APPLY

Global Resource Solutions

BillGoldenJobs.com Jobs Careers

Job Hiring / WASHINGTON, DC / Help Desk Specialist II / Global Resource Solutions >> APPLY/LEARN MORE >> https://de.jobsyn.org/407b9ecfa573446f9aa8b8ac544dc9528003 >> #job #jobs #hiring #BGJobs  … View

+++++++++++++++
? Looking for more jobs like this? Find more at CareerOneStop, sponsored by the U.S. Department of Labor Employment and Training Administration.
+++++++++++++++

Share:

More Posts

BillGoldenJobs.com

Aeronautics Drone Internship Summer 2025, BOSTON MA

BS or Grad Student … State of Massachusetts / MassDOT Aeronautics Division … Opportunities exist for interns to support operational development of drone use cases – exploring how data collected by drones can meet MassDOT and MBTA needs, as well as develop data solutions to more efficiently ingest and analyze drone-collected data, and disseminate final data products to end users.

BillGoldenJobs by IntelligenceCareers.com

Summer Internship, Cyber Security, TAMPA FL

SECRET-clearable, Enrolled AS/BS program, GPA 3+ … SMX / TAMPA FL … Will work on a meaningful target project throughout the internship, culminating in a final project presentation to leadership

BillGoldenJobs.com

Summer 2025 Geospatial Analyst Internship, BELLEVUE WA

US Work-eligible, New Grad or in BS program … T-Mobile USA / BELLEVUE, WA … Key Responsibilities: geospatial workflows in Databricks; Support dataset development and responses to inquires from Federal and State governments; Assist in creating data models to support Data Engineers.

BillGoldenJobs by IntelligenceCareers.com

Engineering Internship 2025, Multiple Positions, COLUMBIA MD

Security Clearance-clearable … Axient / COLUMBIA, MD … openings for summer internships in Trajectory, Signatures, Systems, Data Analysis, Software Development, CAD, Sensors, Cyber and Radar Systems. Approximate 10-week program. All candidates must be currently enrolled in a bachelor’s degree program at an accredited college or university with a cumulative GPA of 3+

Send Us A Message

Help Desk Specialist II / WASHINGTON, DC

US Work-eligble ... Global Resource Solutions / US Work-eligible / DC_WASHINGTON Top Secret, CLZTT, 5/02/2025 3:19:55 AMSKCIN
BillGoldenJobs.com

BillGoldenJobs is an IntelligenceCareers.com website
~~~ Focused on information-centric careers across all industries ~~~
Search Jobs / Hot Job Indexes / About