WESTMINSTER, CO Trimble Inc.
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Your Title: CustomerExperience Professional
Job Location: Westminster, CO or Lake Oswego, OR | Hybrid
What You Will Do
As a Customer Experience Professional, you will play a critical role in
enhancing the interaction between customers and Trimble. Your primary focus
will be on analyzing, designing, and implementing changes to improve the
customer experience with our services and products. You will identify areas
for improvement, serve as a customer advocate, and incorporate client
feedback into business decisions. Your role involves designing systems for
collecting and analyzing customer interaction data to produce metrics and
improve client usability, satisfaction, and loyalty.
Employee Value Proposition (EVP):
This position offers a dynamic opportunity to directly impact and shape the
customer experience strategy of Trimble. You will be at the forefront of
understanding customer needs and translating them into actionable insights,
thereby playing a key role in driving customer loyalty and satisfaction. Your
work will directly contribute to enhancing the overall value proposition of
our products and services.
Responsibilities of the Customer Experience Professional Include:
Be the primary contact and advocate for a subset of our App XChange customers
Develop relationships and communicate regularly with key external decisions
makers including C-Suite executives
Help to drive App Xchange customer satisfaction and ensure they are finding
success with the platform
What Skills & Experience You Should Bring
Bachelor’s degree in Business, Marketing, Customer Experience, or a
related field (preferred).
Proven experience in customer experience, customer service, or related roles.
Previous account management and/or project management experience
Knowledge of APIs and/or large database programs.
Experience in selling products to current customers
Proven data analysis, interpretation and problem solving abilities.
Strong communication and interpersonal abilities.
Customer-centric mindset with a focus on enhancing the customer journey.
Proficiency in utilizing customer feedback for actionable insights.
Bonus points for knowledge of one or more of the following:
Sage 300 CRE construction accounting software
Spectrum by Viewpoint construction software
Vista by Viewpoint construction management software
Knowledge and experience with the phases of the construction life-cycle
including accounting practices and project management. About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company
delivering solutions that enable our customers to work in new ways to
measure, build, grow and move goods for a better quality of life. Core
technologies in positioning, modeling, connectivity and data analytics
connect the digital and physical worlds to improve productivity, quality,
safety, transparency and sustainability. From purpose-built products and
enterprise lifecycle solutions to industry cloud services, Trimble is
transforming critical industries such as construction, geospatial,
agriculture and transportation to power an interconnected world of work. For
more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
About Your Location
In a hybrid role, you will work with your manager to establish a mutually
agreeable schedule for your time working in the office based on the position
and the business need. Typically hybrid positions are 1-3 days per week, or
20%-60% of the month in the office.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our
strength. To us, that means actively participating in opportunities to be
inclusive. Diversity, Equity, and Inclusion have guided our current
success while also moving our desire to improve. We actively seek to add
members to our community who represent our customers and the places we live
and work.
We have programsin place to make sure our people are seen, heard, and
welcomed and most importantly that they know they belong, no matter who they
are or where they are coming from.
Trimble’s Privacy Policy
-Pay Equity
–
Trimble provides the following compensation range and general description of
other compensation and benefits that it in good faith believes it might pay
and/or offer for this position. This compensation range is based on a full
time schedule. Trimble reserves the right to ultimately pay more or less than
the posted range and offer additional benefits and other compensation,
depending on circumstances not related to an applicant’s sex or other status
S:SKGEO
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Trimble Inc.
Job Hiring / WESTMINSTER, CO / Customer Experience Professional / Trimble Inc. >> APPLY/LEARN MORE >> https://de.jobsyn.org/f60ed6971c5847848edf7712f3e3d6078003 >> #job #jobs #hiring #BGJobs … View
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