Senior Technical Support, Operations Center (On-site)

Annapolis, Maryland, USA

This role is responsible for providing support in the Network Operations Center (NOC). The candidate selected for this position will be responsible for the effective operation and maintenance of products and services. 

Primary Responsibilities:

Provide Tier III Technical Support to the NOC ensuring uninterrupted unimpaired service of IMS Transport Messaging and GLOBALink systems.
Troubleshoot and provide engineering solutions for new service implementations equipment installation and configuration and fault restoration. Analyze issues to provide high reliability data communications.
Provide technical assistance and support to a Cisco based MPLS network with 10 core sites and 1000+ remote sites.
Assist and support the NOC Incident Management staff in fault isolation procedures.
Provide operational support to implementation and engineering efforts within IMS’s wide area network (WAN) and server farm environments.
Work with onsite field technicians or service provider staff to isolate faults and correct any network or service affecting failure.
Provide technical leadership to less experienced members of the NOC.
Ability to work in a 24×7 operations center standard second & third shift with possibility of rotating weekends and on call rotation.
Other duties as assigned.

Basic Qualifications:

Experience and being highly skilled in the following: IP routing (BGP & OSPF); Hot Standby Router Protocol (HSRP); Network Address Translation (NAT) and Dynamic Multipoint VPN (DMVPN). 
Experience troubleshooting and configuring network hardware devices to include routers, switches, firewalls and servers.
Experience troubleshooting technical issues that have been escalated to Tier II and Tier III support in a 24×7 hour operational environment.
This position requires a Bachelor’s degree and 5 years of relevant experience OR  an Advanced degree and 3 years of relevant experience OR in the absence of a degree, 9 years of relevant experience is required.
Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Preferred Qualifications:

RF systems troubleshooting.
Working knowledge of troubleshooting tools including sniffers, Nexus trace, Net Scout, and knowledge of basic UNIX command structure.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


Some of our competitive benefits package includes: 

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance         
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
 And more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.


Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


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FYI Notes

Senior Technical Support, Operations Center (On-site)