IT Specialist

Indianapolis, Indiana, USA

The position you are applying for is with Vertex Technology & Training Solutions which was formerly Raytheon Global Training & Logistics.  The Vertex Company acquired Raytheon Global Training & Logistics in December 2021.


The Vertex Company is a services solutions provider that operates as a federal government prime contractor.  With over 7,000 employees in 200 locations worldwide, the Mississippi-based company offers vertically integrated solutions for defense and commercial customers.

Delivering integrated turnkey lifecycle support from concept definition, to engineering and manufacturing, through end of life support of complex systems and platforms, Vertex offerings include all levels of aviation maintenance, worldwide contractor logistics support, systems engineering and integration, specialized onsite mission execution, high consequence training programs for defense and commercial customers, and integrated supply-chain solutions.  Over our 50 year history, we have perfected the balance of cost, schedule, and performance to offer high-quality solutions that consistently exceed customer requirements.


The Vertex Company is a Federal Contractor and must comply with Federal mandates.  All employees may be required to obtain a COVID-19 vaccination as a condition of continued employment. A medical or religious accommodation may be granted on a case-by-case basis. In order for an accommodation to be considered, you must submit the COVID-19 Vaccination Accommodation Request form. 

Vertex is a portfolio company of American Industrial Partner (AIP), an operationally orientated private investment firm with a 30 year track record of working with management teams to build scaled world class businesses (

Position Scope and Charter:

We have an opportunity for TSA IT Specialist. As a TSA IT Specialist you will perform a wide variety of tasks with respect to TSA computer hardware, software, networks, and user support. Supports, maintains, and utilizes various company and customer resources. Assist with asset management, configuration, technical support as required. Provide deployment and ongoing support of technologies (voice, data, and video) within the TSA’s IT infrastruc­ture environment. Examples include but not limited to servers, workstations, desktops/laptops, tablets, local/network, printers/scanners, peripherals, network devices, communication devices, Electronic Time and Attendance System (eTAS) clocks Duress Alarms, TSE and TSA-owned closets and IT communication racks/cabinets.

Tasks will be assigned primarily at IND – Indianapolis International Airport (Indianapolis, IN) and the TSA off-site offices. Other duties as assigned at other regional airport and TSA locations and occasional travel.

Duties include but not limited to:

•Resolve incident, verify incident is resolved and obtain user acknowledgement that no issues remain.

•Update Remedy ticket with resolution and asset records.

•Receive incident ticket, contact user to gather additional information and/or schedule resolution activities.

•Research IMPACT Site Support Operations Portal and Asset Records for any known history on this incident, equipment and software.

•Troubleshoot problem/issue and formulate corrective action(s), and as needed, work with other providers to isolate trouble.

•Obtain hardware or software required and coordinate with TSA service providers or 3rd party providers.

Required Experience, Knowledge, and/or Skills:

Minimum of 5 years of related experience with Associates Degree

US Citizenship required

Experience with computer networking, computer maintenance, hardware installation, and cabling

Desired Experience, Knowledge, and/or Skills:

Experience and/or certification on one or more TSA Security Systems

Experience in a TSA environment

Experience working with virtual teams

Vertex is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.

Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience


Practical knowledge of RTX projects, programs

or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


JBRTX // Equal Opportunity Employer // 01533970

Mission: Connect professionals and employers.

FYI Notes