Head of Commercial & Account Management

Wolverhampton, United Kingdom

HS Marston is currently seeking to recruit a Head of Commercial & Account Management. Reporting to the General Manager, the Head of Commercial & Account Management Team is responsible for establishing and managing the relationship with HS Marston’s customers to ensure customer satisfaction, the growth of existing and new business, and the achievement of HS Marston business objectives.


Provide leadership, develop capability and manage capacity of your Account Managers and Sales Administrators team

Develop and implement long term customer strategic plan to drive sustainable and profitable business for all customer accounts

Identify opportunities and lead efforts to win new business with existing or new customers

Develop and maintain strong, long-term relationships with customers

Operate as the point of contact for all customers and ensure that their needs are communicated and understood within HS Marston

Accountable for managing order book and ensuring that received orders are subject to appropriate review

Lead efforts to assess and respond to Request for Information (RFI), and Request for Proposal (RFP) as per the Collins Management System

Prepare business cases and business plans for internal review and approval

Lead and define cost/pricing strategy

Forecast and track metrics to ensure customer satisfaction and the achievement of HS Marston goals

Conduct business/KPI reviews with customers

Generate OE and aftermarket sales from customers and prepare associated quotations and forecasts

Supervise sales proposals to customers

Lead negotiation of contracts and agreements

Lead market analysis, competitors analysis, benchmarking analysis

Ensure that customers receive requested products and services in a timely fashion

Coordinate the prompt resolution of customer issues with HS Marston and/or its products

Basic Requirements:

Bachelor’s degree in engineering, business administration or program management

International experience in Programs, Business Development, Key Account Management and Contracts at senior level, with proven record of success in a similar role

Experienced negotiator at all levels

Experience in managing contracts/ terms and conditions

Ability to communicate and influence at all levels both internally and externally

Business acumen: Mature business and financial acumen to discern risks/opportunities of key strategic programs

Experience of the Aerospace and Defence sectors is desirable

Solid personal network within Aerospace is desirable

Self-motivated, willing to take ownership, develop and learn

Flexibility to travel as required

About us:

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Our Wolverhampton, Wobaston Road facility provides a wide range of heat transfer and fluids management products and services for the military and commercial aerospace markets, motorsport and electronics industries.

Our competitive benefits package includes:

Competitive base salary

25 days annual leave + bank holidays.

Ability to buy and sell holiday

Employee Assistance Programme

A flexible benefits programme where you can select a number of additional benefits – Critical Illness, Travel Insurance etc.

Discounts with a number of major retailers

A fantastic pension scheme which operates a double match up to 10%

Annual Bonus

Company Car / Car Allowance

Hybrid Working: 

The team at HS Marston are striving for a flexible culture and working conditions so we are confident that the selected candidate will be able to come to an arrangement that supports the teams and delivers on the objectives but also fits with their own personal preference.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Apply now and be part of the team that’s redefining aerospace, every day.

This position may involve access to export controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.


JBRTX // Equal Opportunity Employer // 01540023

Mission: Connect professionals and employers.

FYI Notes

Head of Commercial & Account Management