AUSTIN, TX DXC Technology

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Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location: This is a remote position; however, candidates must be located in one of the following areas: Southlake, TX; Akron, OH; Santa Clara, CA; Palo Alto, CA; Santa Monica, CA; or Silicon Valley, CA. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Overview:

Client Success Managers (CSMs) deliver revenue growth in one or more client accounts. They are the key representative of the Consulting & Engineering Services (CES) organization for their clients and coordinate all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

Responsible with Market partners for account planning leveraging Industry SMEs

Responsible for the generation and management of the sub-$5M pipeline

Responsible for contract renewal readiness & securing renewals

Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities

Responsible for horizon scanning and x-sell of CES offerings

Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams

Responsible for acting as the Voice of the Client within CES

Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)

Responsible for expanding and maintaining relationships with key client stakeholders

Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities

Responsible for approving sub-$5M deals

Responsible with Market partners for accurate forecasting of revenue and margin

Accountable for ensuring all contractual delivery obligations are met

Responsible for leading a virtual team of consisting of all CES personnel working on their account

Accountable for client satisfaction with delivered work

Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation

Accountable for ensuring delivery of fixed price projects to time, scope, and budget

Responsible for driving speed of resourcing

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Requirements:**

Bachelor’s degree in a relevant field or equivalent combination of education and experience

5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.

Proficiencies in strategic planning, client relationship management, and team leadership

Experience is interaction with C-level executives. Senior Director and Directions.

Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management

Experience in Healthcare (HLS) & Consumer Retail ( CR) Industry.

Continuous learner that stays abreast with industry knowledge and technology

Ability to operate independently while aligning with broader company objectives.

Exceptional communication and interpersonal skills-capable of translating customer insights into impactful action.

Location: This is a remote position; however, candidates must be located in one of the following areas: Southlake, TX; Akron, OH; Santa Clara, CA; Palo Alto, CA; Santa Monica, CA; or Silicon Valley, CA. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

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DXC Technology

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