Fairfax, VA, US Datawiz
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Seeking ServiceNow enthusiast that likes to write original content as well as create technical documentation.
A great hire for this position is capable of writing and publishing articles about ServiceNow to show the many ways it can be used.
ISS TECHNICAL WRITER
High-Level Roles and Responsibilities
- Provide technical writing services to ISS Core Engineering Services
- Create, Update and Maintain all technical documentation as assigned
- Develop training material / videos as needed for Azure Enterprise Infrastructure
- Coordinate and provide training sessions to end users
- Maintaining Architecture Diagram updates as needed
- Assistance with writing and organizing all documentation related to CES or ISS projects
Job responsibilities
- Prepare instruction manuals, SOP’s and knowledge articles
- Disseminate technical information in easy-to-understand language for a non-technical audience
- Have technical accuracy in writing user documentation
- Create documentation after a collaboration with subject matter experts and technical staff
- Ability to take existing and potential content and improve it
- Convert complex documentation to easy language for multiple audiences
- Write documentation for internal teams such as developers and programmers
- Communicate complex ideas in a concise manner
Requirements
- Bachelor’s degree or higher or similar job experience
- Information Systems, Information Technology, Computer Science, or other related disciplines preferred.
- 6+ years of proven experience in writing technical documentation
- Needs to be proficient in writing and publishing “Knowledge Articles” within the ServiceNow platform from scratch.
- ServiceNow Knowledge Management experience or similar experience in other ITSM platforms
- Understand and explain complex technical concepts
- Strong research and analytical skills
- Ability to undertake multiple projects and deliver on tight deadlines
- Excellent technical writing skills
- Excellent verbal communication skills
- Solid grip on documentation publishing software such as Adobe, SnagIt, and other software
- Good working knowledge of MS Office O365
- Detail-oriented
- Must be able to Multitask
You must be a US citizen or national.
You must be able to clear a Federal background check that includes a review of your financial obligations.
Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program. Learn more about the E-Verify program.
Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
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Datawiz
Job Hiring / Fairfax, VA, US / ServiceNow Enthusiast Topical Writer / Technical Writer (DW25011234v2) / Datawiz >> APPLY/LEARN MORE >> https://jobzone.billgoldenjobs.com/jobs/112527102-servicenow-enthusiast-topical-writer-technical-writer-dw25011234v2 >> #job #jobs #hiring #BGJobs … View
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