Honolulu, HI Oracle
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Job Description
We partner with our clients to drive HDI product sustainment via adoption, optimization, and operational efficiencies, bridging the gap between their current and desired future state.
As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of Health Network (Oracle Health Data Intelligence/HealtheIntent) products, industry best practices, acumen across multiple healthcare IT/business processes, as well as relevant consulting practice experience.
This role requires you to bring top-notch communication, operational, and customer-engagement skills to the table as we work with customers post-implementation on the sustainment and growth of their investment in Oracle Health.
This role works with directly with customer stakeholders in Population health, IT, and Analytics and with internal stakeholders including Health Network Strategy Executives, Consulting, Client Relationships, Customer Success, Product, and Support.
Key Requirements & Experience:
5-7 years relevant experience including 3 years consulting experience.
Broad knowledge of Oracle Health HDI/HealtheIntent products.
Comfort analyzing customer data to uncover opportunities.
Comfort with internal support tools, teams and processes (JIRA, Supportal, etc).
Strong communication skills – must have excellent, polished written (including digital tools like email, PowerPoint, etc.) and verbal communication skills and be comfortable presenting information both internally and with customers. Customer relationship management experience preferred.
Cross-functional collaboration – ability to work within multiple matrixed stakeholder groups and effectively further shared goals for the customer and Oracle.
Ability to articulate how Oracle Health products relate and contribute solutions to customer problems.
Project/Program management experience.
Experience in influencing services opportunities to customers preferred.
Responsibilities
Independently exercises judgment and business acumen in recommending methods and techniques for non-routine and complex business solutions utilizing Oracle products and technology to meet customer needs.
Partners with internal aligned stakeholder teams on customer engagement and product sustainment/growth.
Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of professional services consulting deals (optimizations, consulting team alignments, etc.).
Builds and maintains acumen relevant to Oracle Health Data Intelligence (HDI/HealtheIntent) products and related industry knowledge to improve customer engagements.
Builds and maintains a network of internal stakeholders positioned to meet customer needs.
Leads product sustainment aspects of engagement(s) ensuring high quality and integrated solutions to customer needs.
Anticipates risks and suggest risk mitigation to internal stakeholders.
Resolves complex customer issues by recommending solutions and partnering with internal stakeholders on progression of resolution(s).
Demonstrates expertise in multiple business processes across two or more product families or ability to craft and articulate technology solutions encompassing multiple products.
In-depth knowledge of product maintenance and operations methodologies and best practices.
Knowledge of industry topics, competitive & partner products, technology and solutions.
Ability to travel as needed.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $29.81 to $60.63 per hour; from: $62,000 to $126,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level – IC2
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Job Hiring / Honolulu, HI / Oracle Health Customer Operations Consultant >> APPLY/LEARN MORE >> https://de.jobsyn.org/91134b6ff0e1414baf953fda2f8036e08003 >> #job #jobs #hiring #BGJobs
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