Travel Helpdesk Analyst, Huntsville, AL

Huntsville, AL  MDW Associates, LLC

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MDW is currently seeking a

Travel Helpdesk Analystto support our Missile Defense Agency (MDA) customer in Huntsville, AL. The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel-related issues. This position requires the candidate to be located within 2 hours of Redstone Arsenal (Huntsville), AL as in-person meetings and other on-site requirements may apply.

The Travel Helpdesk Analyst may perform a combination of some or all of the following duties:

Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service

Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers

Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel

Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules

Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required

Capture and generate daily system issues and metrics

Provide daily coordination and reconciliation of issue status

Expand data collection and metrics reporting as new requirements emerge

Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution

Conduct various monthly travel quality assurance reviews

Complete required and directed periodic travel reports to identify errors, anomalies, and statuses, and make necessary travel corrections and updates

Develop and provide classroom and virtual training for required travel tools

Required Experience/Skills:

Experience with the Defense Travel System (DTS) is required

Working knowledge and understanding of DoD Travel Policies and Regulations is a must

Candidates for this position must have excellent written and verbal communication skills

Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person) is required

Working knowledge of the MS Office suite is a must

Desired Experience/Skills:

Prior MDA experience is desirable

DTA and GTCC administrator certification is a plus

Education Requirement(s):

BA/BS in a related field and a minimum of 5 years’ experience

ora MA/MS in related field and 3+ years of experience is required

Security Requirement(s):

Candidates for this position must possess an Active US Security Clearance (Secret)

Company Description

Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.

Our core capabilities include:

Strategic Planning

Cost Estimating

Budget Programming and Justification

Budget Execution

Acquisition Management

Financial Systems Support and Integration

MDW Associates, LLC (“MDW”) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical dis

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Travel Helpdesk Analyst, Huntsville, AL

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Travel Helpdesk Analyst, Huntsville, AL

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