Annapolis Junction, MD, US AEITS, a GTSC Company
LEARN MORE / APPLY
AE25041541SA1
AEITS, Inc. is looking to grow its team! We are seeking a Tier 2 Field Support System Administrator – Level 1 to support remote operations by providing technical support and troubleshooting for network, desktop, and systems hardware and software. This role combines remote technical support with occasional on-site response and installation duties, requiring strong expertise in hardware, systems, and end-user support.
In this position, you will support our customer in the Annapolis Junction, MD area. The ideal candidate will provide worldwide support through remote access tools and work closely with Tier 2 and Availability Management teams to resolve complex technical issues.
Mission: As a System Administrator on this government program, you will play a vital role in maintaining critical systems, resolving complex technical issues, and enhancing user experience through expert troubleshooting and dedicated service. We are committed to excellence, responsiveness, and continuous improvement in every aspect of IT support.
Location: Annapolis Junction, MD
Remote operations with required travel for installation and support tasks
~~~This is shift work: Monday – Friday, 11:00 AM – 7:00 PM
Clearance: TS/SCI with Polygraph
Certifications:
Must hold an IAT Level I certification, such as:
- CompTIA A+ CE
- CompTIA Network+ CE
Requirements:
- U.S. Citizenship
- TS/SCI with Polygraph
- Bachelor’s degree and 5 years of relevant experience
- Provide technical support for desktops, laptops, networks, and systems software/hardware in remote and field environments.
- Use desktop mirroring and other remote access tools to support users globally.
- Perform installations, maintenance, and repairs of IT hardware both remotely and on-site as needed.
- Apply diagnostic techniques to identify and resolve issues.
- Modify, move, and install new hardware equipment.
- Process Data Transfer Agent requests to securely transfer files across networks.
- Interview users to gather information and perform integrity tests.
- Work closely with Tier 2 support and Availability Management for escalated issues.
- Document support actions, problem resolutions, and update technical records.
- Mentor and guide junior IT staff as required.
- Interact professionally with users during remote and on-site support sessions.
- Operate in environments requiring physical activity such as lifting, pushing, or pulling equipment.
Required Skills:
- Ability to lift 20-30 pounds
- Ability to walk, stand, push, and pull during installation/response tasks
- Ability to work in varied physical positions (under, over, and around desks)
Mandatory Qualifications:
- Hardware Installation
- Installation Maintenance
- Maintenance & Repair
- Microsoft Software Applications
- Remote Desktop Administration
- Technology Knowledge
- Professional customer service experience
- Ability and willingness to travel as needed
Education and Required Qualification
- Bachelor’s degree and 5 years of relevant experience
OR
- High School Diploma or GED with 5 years of relevant experience
Travel
- Ability to travel as needed
BENEFITS – Full-time Employees
- 401K with employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentives and performance bonuses.
AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com
Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program.
#AE25041541SA1 #GARLOCHSFORD
LEARN MORE / APPLY
AEITS, a GTSC Company
Job Hiring / Annapolis Junction, MD, US / Tier 2 Field Support System Administrator, Level 1 – Monday-Friday 11am-7pm (AE25041541SA1) / AEITS, a GTSC Company >> APPLY/LEARN MORE >> https://jobzone.billgoldenjobs.com/jobs/131398548-tier-2-field-support-system-administrator-level-1-monday-friday-11am-7pm-ae25041541sa1 >> #job #jobs #hiring #BGJobs
+++++++++++++++
? Looking for more jobs like this? Find more at CareerOneStop, sponsored by the U.S. Department of Labor Employment and Training Administration.
+++++++++++++++
